FAQS
Product Related
AeroSkyn™ : Redefining innovation and responsibility
AeroSkyn™ is a patented synthesis of 85% polyester/biosynthetic fiber and 15% Lycra/elastic fiber, crafted with care to provide unmatched performance and comfort. More about this revolutionary material:
Balanced composition: A careful mix of natural and synthetic fibers ensures optimal adaptability, durability and breathability.
Eco-conscious: Designed with sustainability in mind, AeroSkyn™ is environmentally friendly, prioritizing responsible production practices.
Ethical commitment: As a bio-friendly material, it conforms to the values of care and respect for all living things.
Human safety: Our fabrics are hypoallergenic and suitable for all skin types, ensuring irritation-free wear.
Metal-free: Aeroskyn™ contains no metals or harmful elements, making it a true body-conscious innovation.
No "permanent" chemicals: No foreign chemicals are introduced into our materials.
At the intersection of advanced technology and thoughtful design, Aeroskyn™ reflects a commitment to excellence and responsibility.
Ultrasonic ™ Wave technology: A Revolution in Performance clothing
At the heart of UnderXLabs' innovation lies our Ultrasonic™ Wave technology, an extraordinary innovation that redefines the way clothing is made. Using cutting-edge audio engineering, this proprietary process utilizes high-frequency sound vibrations to seamlessly bond fabric at the molecular level without the need for traditional stitching or threading. And the result? A garment that was stronger, lighter, and more delicate than before.
The main advantages of hypersonic technology:
Seamless construction:
Hypersonic wave technology fuses the fabric together with ultrasonic energy, eliminating traditional seams. This results in a smooth, non-irritating surface that feels like a second skin.
Thread free design:
We avoid using threads altogether because they are always the weakest link in the chain and the first point at which things start to deteriorate. By eliminating threads, we ensure unparalleled durability and longevity.
Increased durability:
By bonding fibers at the molecular level, this technology can create clothing that is resistant to wear, tear, and pilling, ensuring long-lasting quality.
Precise fit:
The adaptive design ensures that the fabric perfectly shapes the contours of the body, providing unmatched support and a personalized fit.
Heat and humidity management:
Hypersonic weaving improves air permeability and moisture drainage, keeping the body cool and dry even during intense activities.
Streamlined aesthetics:
The ultrasonic bonding process allows for a smooth, minimalist look without bulky joints, providing complexity and performance in equal measure.
With Ultrasonic™ Wave technology, UnderXLabs eliminates the weakest links in traditional clothing while setting new standards for durability, functionality and luxury. This is an effective and lasting innovation.
UnderXLabs redefines men’s underwear as a performance essential rather than a commodity, making it a clear choice for those seeking an upgrade in quality, design, and everyday sophistication. Below is our collection:
Zero Brief
- Minimalist design with no visible underwear lines.
- Offers the same support as the Classic and Sport Briefs.
- Perfect for discreet wear under fitted or tailored garments.
- Lightweight and engineered with AeroSkyn™ for a barely-there feel.
Sport Brief
- Features a higher cut around the thighs for enhanced mobility.
- Designed for active movement and peak performance.
- A supportive fit ideal for training or dynamic activities.
Classic Brief
- Timeless, versatile design with full coverage and support.
- A great all-around choice for everyday wear.
- Offers a traditional fit that adapts seamlessly to any wardrobe.
Trunk
- Shorter inseam than the Boxer Brief, offering a modern, fitted look.
- Ideal for those who prefer less coverage with optimal support.
- Enhances mobility with a tailored, snug fit.
Boxer Brief
- A classic, versatile cut suitable for most body types.
- Longer inseam than the Trunk, providing more coverage.
- Balances comfort and functionality, perfect for daily wear.
Long Boxer Brief
- Extended inseam for extra coverage and support.
- Tailored for those who prefer additional length, especially for activities requiring compression or under layers.
- Designed for a secure, friction-free experience.
Each style has been carefully engineered with specific needs and occasions in mind, ensuring an elevated experience tailored to the modern man. Let me know if you'd like more details on any particular style!
Thanks to AeroSkyn™ and its body-adaptive technology, our fabric naturally adjusts to your unique shape. Customers consistently find that staying true to size delivers the best fit, ensuring unparalleled comfort and performance—tailored for you, by design.
Find Your Perfect Fit with Confidence
To help you select the ideal size, our side menu and product pages includes:
- A traditional waist chart for quick reference.
- A detailed 3D measurements diagram for precise guidance.
Customers frequently report that our size recommendations are true to fit, giving you confidence in your choice.
Need more assistance?
- Email us at support@underxlabs.com
- Visit the “Connect” section in the footer menu.
We’re here to ensure you find the perfect fit for your performance essentials.
At UnderXLabs, we are unwavering in our commitment to delivering exceptional quality, reflected in every stitch and detail of our products. To ensure your complete confidence in your purchase, we proudly offer a30-Day Money-Back Guarantee—if you’re not fully satisfied, we’ll make it right. Additionally, our1-Year Performance Guaranteeensures that your investment is protected against any issues in craftsmanship or performance. With AsWeMove, you can shop assured, knowing our policies prioritize your satisfaction and long-term trust in our brand.
At UnderXLabs, we are dedicated to delivering unparalleled quality that reflects our pricing. Each piece is meticulously crafted using innovative materials and thoughtful designs to provide an elevated experience that redefines men’s essentials.
We stand behind our products with confidence, offering a 30-Day Money-Back Guarantee for your peace of mind and a 1-Year Performance Guarantee to ensure lasting satisfaction. Your investment in AsWeMove is a commitment to superior craftsmanship, durability, and the ultimate upgrade to your everyday.
Order & Payments
UnderXLabs is pleased to accept the following credit cards as convenient means of payment: American Express, Mastercard, Visa, JCB, and PayPal. In order to ensure that your shopping experience is simple and secure, order and payment transactions are processed using a secure server. Please note that the individual who submits the order must be the cardholder whose name appears on the credit card.
To check the status of your order, please visit the Thack Your Order page on our website.
If you purchased your order online while logged in, you may also see more information through your My UnderXLabs account.
Status updates regarding your order will be sent to your email; if you have not received these emails, please note that order confirmation emails may be caught in a spam or deleted folder; these emails usually do not appear in general email searches and may only appear when specifically searching your spam or deleted emails folders. We recommend searching these additional email sections with your order number to see if your emails may be in these folders.
Should you need to cancel or change your order, please Contact Us as soon as possible; we will make every effort to accommodate your request.
Please note that we cannot guarantee that your order may be adjusted once it has been submitted.
Shipped orders may not be cancelled or modified; however, you may return your item subject to our Terms of Use.
Please double-check the email address you used and spam folders. The confirmation may have gone to an email address you don’t frequently use. If you are still unable to find the order confirmation, it is likely the order did not go through.
Most credit cards are declined because the billing address you entered does not match the address your bank has on file, incorrect CVV or wrong zip code. Please be sure to double check this info before proceeding. You can always try using a different type of payment like Paypal.
Shipping & Delivery
Delivery lead times and fees depend on your delivery address. Any seasonal or timely updates will be available on our Order Delivery and Lead Time page. Orders placed before 12pm PST will likely benefit from an express delivery of 1-2 working days. You may see the estimated delivery time in the checkout page while processing your order online.
Please note that the above days and times are estimates and are subject to adjustments due to unforseen circumstances.
For details on your order status, you may refer to the Track Your Order page any time.
We ship all orders from LOS ANGELES. Please note we do not have any store locations, and cannot facilitate pick-ups or customer support in person at this time.
UnderXLabs offers secure shipping The United States, Australia, New Zealand, Japan, South Korea, Singapore, China, Europe, United Kingdom, and Canada.
Orders placed on the UnderXLabs website are beautifully wrapped in the signature UnderXLabs gift wrapping and delivered in the traditional UnderXLabs black box.
All orders placed on the website are also placed in especially designed discreet protected packaging for delivery.
Exchange & Returns
TIMING
We have a 30-day return policy, which means you have 30 days after receiving your items to request a return or exchange one pair of opened Aeroskyn. If you've ordered multiple pairs of Aeroskyn on your first order, we suggest wearing one pair to make sure your size is right before opening the other pairs you've ordered.All returns will be processed 48 hours after product has been received and inspected.
CONDITIONS
Due to the nature of the product we cannot accept any returns of any subsequent opened packages after the first pair. We are unable to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.
HOW
Should you wish to return or exchange your AntiRue.com purchase, you may complete the return or exchange using the steps below.
- Contact Us to receive your unique return authorization number, which must be noted on the return form included in the original shipment.
- Prior to placing your creation in the box, ensure that any clasps or parts are secured and the piece will not have any friction during transit.
- Send the package to our designated address via any Courier company. We recommend keeping the tracking information for your visibility so that you may track the path within our quality control process; taking a photo of the label is a convenient way to record this information.
Once received, your creation will enter our quality control inspection process. If the creation is determined to be acceptable for return, it may take approximately seven business days for your refund or exchange to be fully processed. (Please note that this timeframe may be longer around holidays or other popular gifting seasons.) If the creation is unable to pass the quality control inspection, we will be in touch with the next steps to return the creation back to you.
DAMAGES AND ISSUES
Please inspect your order upon reception andcontact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
FINAL SALE PRODUCTS
The following products cannot be returned or exchanged:
- All products purchased during a promotional period
- Giveaways in promotions
- Items the sales screen has clearly defined non-returnable
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Responsibility & Sustainability
We are proud to be OEKO-TEX STANDARD 100 Certified, a globally recognized benchmark for safety and sustainability in textiles. This certification ensures that every component of our products—down to the threads and dyes—has been rigorously tested for harmful substances and meets the highest safety standards.
Being OEKO-TEX STANDARD 100 aligns with our commitment to creating apparel that is not only performance-driven but also safe, environmentally responsible, and respectful of your health and well-being. At UnderXlabs, quality and integrity are at the heart of everything we do.
Hey there, thank you for visiting UnderXLabs.
We welcome you to contact us through the message box above. You can email us at support@underxlabs.com for the fastest response or call us at +1 832.776.7192 Monday to Friday between 9:00am-5:00pm Pacific Standard time. You will always receive the quickest response by emailing us. Looking forward to hearing from you.